Contact Center Representative

Ideal Candidate: An enthusiastic and genuine individual that can demonstrate and maintain high levels of customer satisfaction at all times. A vigilant and detail-oriented individual who possesses excellent communication and interpersonal skills.

Skills and Experience:

• Fluently bilingual in French and English – oral/written/comprehension
• Outgoing
• Excellent communication skills in both languages (via telephone and/or email)
• Excellent listener
• Customer service experience – call center experience is an asset
• Positive attitude and professional work ethic
• Ability to work within a team – proactive and dependable
• Computer skills (using search databases, typing, etc.)

Responsibilities and Duties:

• Outbound calling to businesses.
• Answer telephone an email enquiries about our programs, promotions, birthday party information with bookings and service
• Assist other team members with transactions when necessary.

Job Types: Full-time, Part-time (permanent)

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance

Schedule:

• Work hours are between Monday and Sunday from 9 AM to 9 PM (schedule is flexible)

• Possibility to work remotely